| Not heating |
Low battery |
Fully charge before use |
| Power button unresponsive (while charging) |
Device is connected to power |
Unplug and try again |
| Power button unresponsive (damaged) |
Power button failure |
Contact customer support |
| Shuts down halfway during use |
Battery not fully charged / battery aging |
Charge fully or contact hello@ocoopa-uk.co.uk
|
| Shorter heating duration |
Low ambient temperature |
Wrap with cloth to keep warm; or battery life may be reduced |
| Charging takes too long |
Extreme temperature environment |
Charge in an environment of 32°F–104°F (0–40°C) |
| Cannot charge (LED not on) |
Poor contact / unstable power supply / damaged cable |
Check connection, replace cable or power source; if issue persists, contact support |
| Phone not charging |
Loose connection or wrong port |
Reconnect or switch USB port; note: heating stops when charging a phone |
