Refund policy
Hassle-Free returns!
We know things don’t always work out, so if you’ve changed your mind about an item ordered from us here at Ocoopa, you have 14 days from the day you receive your order to return it. Returned items must be in perfect, unused, original condition for a full refund.
You can create a Royal Mail free returns label by clicking here and selecting Whitby & Co from the list of retailers. Please note you will need your order number to generate a free postage label.
If you do need to return something, either fill in the returns form that came with your goods and post the item(s) back to us at:
Whitby & Co (UK) Ltd
Warranty Returns
Aynam Mills
Kendal
Cumbria
LA9 7BY
Or Download a Returns Form Here.
If You Received the Wrong Product
If you received the wrong product in your shipment, or are missing something from your order, please contact us direct at sales@whitbyandco.co.uk. To expedite a resolution, please indicate your web order number (it’s a seven digit number on the invoice you received with your order), as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions if applicable as soon as possible.
Returns and Exchanges Procedure
To process a non-warranty return or exchange please complete the form below and follow the instructions. Returns take approximately 7-10 business days to process.